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Enterprises whose phone calls carry real weight
We work with organisations where a missed, misrouted or mislabelled call has a measurable cost — and where the compliance rules around those calls are genuinely strict.
Healthcare
Patient access lines where an unanswered call is a missed appointment — or worse.
- Patient access and scheduling lines with overflow routing
- Appointment, results and recall calls placed lawfully
- Consent-aware recording configured per state
- Caller identity that patients recognise and answer
Financial Services
Servicing and advisory calls where identity, recording and auditability are not negotiable.
- Verified caller identity with full attestation
- Recording and retention aligned to your compliance policy
- Auditable CDRs for supervision and dispute resolution
- Strict CPNI handling under FCC rules
Insurance
Claims and policy servicing at volume, with clean caller identity and a full audit trail.
- Claims lines with burst capacity for event surges
- Attribution across agent, region and campaign
- Consent-aware recording for quality and disputes
- Failover routing so a site outage is not an outage
Legal Services
Intake lines where confidentiality and consent rules are strict and the first call decides the matter.
- Intake routing by practice area and jurisdiction
- All-party-consent recording announcements per state
- Attribution for referral and campaign sources
- Encrypted signalling and media end to end
Real Estate
Lead routing across offices, portals and campaigns — and proof of which listing produced the call.
- Agent and office routing with round robin or geography
- Per-listing and per-portal call attribution
- Local numbers in every market you list in
- Missed-call alerting so a lead is never lost
Automotive
Dealership groups that need to know which listing, campaign or location produced the showroom call.
- Per-rooftop and per-campaign attribution
- Service, sales and parts lines routed separately
- Local presence across every dealership market
- Recording for sales coaching and dispute handling
Retail & E-commerce
Order, delivery and returns lines that have to absorb seasonal peaks without degrading.
- Burst capacity sized for peak trading, not average
- Toll-free national lines with intelligent routing
- Attribution across paid, organic and catalogue sources
- Overflow routing to outsourced partners at peak
BPO & Contact Centres
Outsourced CX operations running conversational traffic at genuine enterprise concurrency.
- Thousands of concurrent channels with burst headroom
- Per-queue and per-client quality telemetry
- Sub-account structure with downstream KYC obligations
- Conversational traffic only — no predictive dialing
The question is the traffic, not the sector
We care far less about your industry than about how your calls are initiated, how consent was obtained and how long your conversations last. If your traffic is genuinely conversational, the sector rarely matters. Tell us the profile and we will give you a straight answer.
Talk to someone who has carried your kind of traffic
Our engineers will scope concurrency, routing, numbering and attribution against how your organisation actually works — and tell you honestly if we are not the right fit.